Review
"This book is a must have for not only students of quality and quality practitioners, including auditors, but also executives looking for improved performance of their organisations." Paul Harding, Managing Director SAQI, e-Quality edge South Africa
Published reviews of previous editions:
"The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read." Momentum Magazine, 2002
"With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it." Quality World, 2002
From the Back Cover
THE definitive reference source for understanding and implementing ISO 9000 and the principles of contemporary quality management--updated for the 2008 revision of the ISO 9001!
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip.
The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
About the Author
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content on what is required to comply with ISO9001, but readers are left in no doubt that it should not be taken in isolation.
In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!
An excellent book, this handbook definitely lives up to all the accolades on the back page. Its user-friendly approach and chapter previews that provide a quick understanding, combined with the in-depth material in the main body of each chapter, make a great combination. I've already used some of the strategies both for Client work and University assignments. The book contains many useful diagrams, figures, tables and examples. The tools within the book are practical and easily translated into your own business. No other book gets into the subject like this one.
Product Details :
- Paperback: 824 pages
- Publisher: taylor & francis; 6 edition (June 26, 2009)
- Language: English
- ISBN-10: 1856176843
- ISBN-13: 978-1856176842
- Product Dimensions: 1.4 x 6.5 x 9.3 inches
More Details about ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard, 6th Edition
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