Book Description
"Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
* health and safety * human resources * office management * administration * quality
* manufacturing * customer service * finance and accounting.
Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:
* write (and design) documents clearly (so employees will understand and follow the policies)
* plan, analyze, and research each element
* help employees increase efficiency, reduce mistakes and frustration, and save time and money -- by providing clear guidelines to follow
* avoid legal mistakes that can get a company in trouble."
About the Author
NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.
Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.
Product Details :
- Plastic Comb: 412 pages
- Publisher: AMACOM (January 1, 1998)
- Language: English
- ISBN-10: 081447960X
- ISBN-13: 978-0814479605
- Product Dimensions: 1.1 x 8.7 x 10.8 inches
More Details about Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication, 1st Edition
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